We designed and developed a shared taxonomy to align team and cross-organization objectives. We delivered a simple, fit-for-purpose Salesforce design that supported program management, information visibility and sharing across team members, and reporting in order to catalyze better team collaboration and reduce duplicate data entries and siloed documentation.
We developed the tools and supporting material needed for organizers of future communities of practice to launch successful and sustainable communities. We developed a guide including key areas of strategy development, decision-making, and operations -- each area with detailed question prompts and a workspace for organizers to leverage to launch a new Community of Practice, collaboratively.
To better understand how project managers might catalyze team success, we delivered a journey map detailing the project manager's experience from onboarding to mastery, a streamlined process map highlighting handoffs throughout a project lifecycle, and a causal loop diagram illustrating the influence a project manager's mastery has on dimensions of business value.
A cross-sector, coalition for climate change needed a better way to collaboratively develop strategy, data-sharing, and tracking towards measurable progress for coalition members towards their climate change goals. We designed and delivered comprehensive process models and process maps that enabled high-quality, strategic decision-making — all ready for scale.
One of the largest healthcare companies in the US urgently needed a new process and dashboard for tracking the exposure, status, and impact of COVID-19 on essential healthcare workers. We delivered a process design that aligned the data collection, organized the data into a single source, and designed and delivered a single dashboard for all relevant stakeholders to access.
For a highly matrixed marketing technology organization, the challenge for this mature team was to design a process for work intake, triage, prioritization, issue management, and stakeholder engagement all balanced with the right cadence, audience, and level of detail. After user testing and making refinements, we launched the new process in a new tool as well as provided supporting documentation and training content.
A team responsible for the professional development of the technology organization wanted to create a cohort-based, experiential learning journey to build a culture of innovation, design thinking, and agility. The learning journey focused on the practices, principles, and mindset that we believed would best deliver a culture of innovation with a focus on human experience.
Connected leaders from multiple social service organizations across the Pacific Northwest to create an aligned vision and mission around the change they wanted to introduce. Together we identified shared measures of success and ways to recognize incremental progress in organizational change.
We illuminated untapped opportunities to accelerate Board Members' professional development and enhance team performance. Making informed, high quality decisions as a Board of Directors means building a practice of surfacing hidden assumptions, challenging biases, and getting closer to the data to understand what’s really happening.
We redesigned a successful training curriculum focused on increasing the maturity of applied soft skills, self-efficacy, and communication skills. Redesigning, updating, and restructuring this curriculum enables outside businesses and government agencies to use the program independently in a flexible, modular way.
For a mature engineering company like our client, measuring technical product performance - availability, response time, scalability - is a part of every-day operations. Instead, the challenge for them was to get a better grip on what really matters most about a product, that is, what lives in the hearts and minds of the people who use it.
The challenge was to strengthen customer brand advocacy and loyalty by measuring and optimizing end-to-end customer experience. We built a Customer Experience strategy, defined a service model to serve IT project teams, and developed a communication plan for business leaders, executives, and technology Architects.
In collaboration with the Executive Director and key team leads, we created an innovation lab to design processes, products, and other pragmatic interventions for other nonprofits and government agencies.
For a large coffee company, we created personas that inspired empathy and the creation of innovative new services. Project teams and leaders use these personas to prioritize investments and measure business impact on an ongoing basis.
If you ever wondered how to generate more focused creativity and innovation in a corporate environment, this class is for you. After two days, participants leave this class with practical experiences, insights, and pragmatic tools to apply the practice of collaborative design into their day-to-day work.
Approached by one of our favorite clients, we were tasked with creating a customized training for team managers, Product Managers, Project Managers, and Program Managers to learn how to identify and build an actionable measurement system in order to optimize business performance.
Through a set of structured discussion points designed to surface key assumptions and expectations, participants commit their undivided attention to a discussion that builds a clear vision of business success for a project or program team. At the end, we have a comprehensive sketch of the measures of success, capabilities, key personas, user scenarios, and some representative process requirements.
Leading the design process to create interventions that build strength and wellness for families experiencing poverty.
For a consulting company seeking to expand from a leader in their segment to into a software development company, we translated a high-level product vision and corporate strategy into a product launch plan, defined and prioritized features for MLP (minimum lovable product), and built an interactive prototype to test the product concept and communicate the product vision to investors and customers.
For a coalition of public and private agencies, we designed a metrics and measurement strategy, established baselines, and developed operational improvements to optimize the service and program effectiveness. Our final report was used to guide changes to policy and operational best-practices.
