The Client
A large, global coffee retailer and distributor
Results that Matter
A team responsible for professional development and continuous improvement wanted to develop the tools and supporting material needed for organizers of future communities of practice to launch successful and sustainable communities.
We developed a guided Miro board organized into key areas of strategy development, decision-making, and operations -- each area with detailed question prompts and a workspace for organizers to leverage to launch a new Community of Practice, collaboratively.
We also delivered an organizer toolkit that covered detailed guides, prompts, and guidance for cultivating a healthy, sustainable, and valuable community.
These artifacts were based on qualitative research and analysis which highlighted the insights, lessons learned, and best practices from organizers of successful communities of practices, as well as communities that had fizzled out or shut down.
How We Did It
We conducted qualitative research with those who had previously launched communities of practice. We then analyzed our findings to surface the key decisions for launching new, sustainable communities of practice. Using our research, we developed a guided Miro board for aspiring organizers to leverage to launch a new community of practice. We designed and delivered a toolkit via Word document and SharePoint page for all organizers of communities of practice.