The client

A small nonprofit

Results that matter

In collaboration with the Executive Director and key team leads, we created an innovation lab to design processes, products, and other pragmatic interventions for other nonprofits and government agencies.

How we did it

When we say we build design-driven organizations, this is what we are talking about. We started by teaching basic design practices, like brainstorming, prototyping, research, and user testing. We picked a couple small projects and helped them apply what they learned. We sketched out the methodology and helped them plan more projects using what they learned. We took the time to help them get comfortable with ambiguity, iteration, and refinement. Eventually, the training wheels came off and the team uses design practices to create unexpected value for their clients.

When: 2016