A practical 2-day virtual workshop to map processes, reveal opportunities, and improve systems with a focus on people
Agenda
9:00 AM - 1:00 PM
Day 1
On the first day, we'll set the stage with introductions and workshop setup, then dive into why a human-centered approach makes all the difference. You'll learn the "secret sauce" of effective process improvement, practice setting goals tied to real experience outcomes, and use interviews to uncover real pain points that are worth solving.
9:00 AM - 1:30 PM
Day 2
The second day, we'll focus on putting tools into practice. You’ll get hands-on with process mapping in Miro, explore how to communicate maps and insights, and practice sharing your own. We’ll close with Q&A, reflection, and next steps to carry new skills forward in your work.
About this event
Why It Matters:
Bad processes cause pain and waste time.
Good processes create compromise.
Great processes scale value and humanity.
Human-Centered Process Mapping (Workshop)
This immersive 2-day workshop, grounded in a human-centered approach to process improvement, shows you a better way to improve systems: one that starts with real human experiences and ends with shorter cycle times, lower rework costs, faster response, and higher satisfaction.
This standalone offering is Part 1 of our Human-Centered Process Improvement series. Build foundational skills to map & share existing processes to reveal opportunities for improvement.
What You'll Learn
By the end of the workshop, you’ll be able to:
Recognize the power of a human‑centered approach to process improvement
Integrate experience outcomes into process improvement goals
Create clear process maps that uncover opportunities for enhancing work
Present your process insights and influence others effectively
What You’ll Get
✅ An immersive, experiential workshop with interviews, group work, and reflection
✅ A process mapping playbook with templates, mapping tools, and communication tips
✅ Real-time practice through breakout sessions, Miro collaboration, and group coaching
✅ A post-class toolkit to apply immediately
Session Details
2-Day Workshop:
Day 1 - 9:00a - 1:00p (Pacific)
Day 2 - 9:00a - 1:00p (Pacific)
Location: Live via Zoom (Miro link and Zoom invite sent prior to class)
Cost: $750
(10% Early Bird Discount ends September 2nd at 11:00pm Pacific.)
Why Attend?
Gain skills and confidence to overcome common challenges
Confusing, complex, or absent intake procedures
Ambiguous operating models and ways of working
Ineffective prioritization and unclear decision rights
And drive compelling outcomes from human-centered process improvement:
Shortened cycle times by eliminating busy work and rework
Increased user & stakeholder adoption and satisfaction
Greater agility and more sustainable processes
What You'll Need
Laptop/desktop computer
Access to Miro.com (app/browser, free account)
Zoom (app or capable browser)
Curiosity!
How We’ll Work (and Why It Matters)
Experiential learning to internalize key methods
User insights & interviews to ground new ideas in experience
Breakouts & Miro collaboration for practice and peer-learning
“Ask for help” culture, parking lot for questions
Clear breaks, return on time to maximize learning
We aspire to learn together as if we were in person. This is more than a presentation—it's an engaging opportunity to meet and learn with others. Please come prepared to participate, not just absorb.
About Your Facilitators
Andrew has spent over a decade helping teams work better together through facilitation, experiential learning, and human-centered design. Known for meeting people where they are and guiding them toward what’s possible, he creates transformative spaces where real growth happens.
Jonathan helps teams solve the right problems by focusing on the people affected—whether they’re customers, employees, or stakeholders. He combines facilitation, systems thinking, and a practical design mindset to untangle complexity, make work visible, and build better ways of working.
Ready to get started?
You don’t need another meeting—you need a method. Join us for this engaging session that delivers clarity, confidence, and tools you’ll actually use.
Register now to reserve your spot!